Frequently Asked Questions
-
The standard rental period varies by product. However, we are committed to flexibility and will gladly work with you to arrange a rental period that best fits your needs.
-
Don’t worry—setup time will not reduce your rental period. We will work with you to coordinate delivery and setup based on your event space, rental items, and other factors to make sure everything is in place before your guests arrive.
-
While we do recommend placing certain items in a covered space during unexpected weather, our products are designed for use at both indoor and outdoor events.
-
While we don’t offer full party planning services, we love helping our clients bring their ideas to life! Feel free to reach out for guidance, and check out our blog for more tips and inspiration.
-
We do not currently offer bartending or photography services. However, we are happy to provide a list of trusted vendors you can contact directly.
-
If you cancel 30 days before your event, all deposits are fully refundable.
If you cancel 10 days before the event, your 50% down payment is non-refundable. Any additional monies paid will be refunded.
Cancellation within 10 days of your event will result in the forfeiture of all monies paid. No refund will be issued.
-
Refer to our Rental Policy for full details of delivery and setup procedures.